---
title: "Aero Products Password Reset"
slug: "aero-products-password-reset"
tags: ["forgot password", "reset password", "aero"]
updated: 2026-07-10T15:07:46Z
published: 2026-07-10T15:07:46Z
canonical: "docs.telosalliance.com/aero-products-password-reset"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Aero Products Password Reset

# Resetting the Administrator Password on Aero Series Products

## Overview

This article explains how to reset the administrator password on supported Aero Series products using a USB flash drive and the **A1K_PasswordUnlock** utility.

The reset process requires the unit's host name to generate a unique unlock code.

## Supported Products

This procedure applies to the Aero product family that supports the [**A1K_PasswordUnlock**](https://drive.google.com/file/d/1K36jHeCuAy1SMi_dJXAvl_0KP63HlbBY/view?usp=sharing) utility, including the A1K family of products.

## Prerequisites

Before you begin, ensure you have:

- Physical access to the product.
- The product's **Host Name**.
- The **A1K_PasswordUnlock.exe** utility.
- A USB flash drive formatted with a supported file system.
- A text editor such as Notepad.

## Locate the Host Name

The product's **Host Name** is displayed on the front panel.

For example:

```plaintext
A100-501157
```

Record the host name, as it is required to generate the unlock code.

## Generate the Unlock Code

1. Launch **A1K_PasswordUnlock.exe**.
2. Enter the product's host name.
3. Generate the unique **10-digit unlock code** for that specific unit.

> **Note:** The unlock code is unique to each product and cannot be used on another unit.

## Create the Password Reset File

Using a text editor, create a file named:

```plaintext
password_reset.txt
```

The file must contain:

- **Line 1:** The 10-digit unlock code.
- **Line 2:** The new administrator password.

Example:

```plaintext
3098201998
secret
```

Save the file in the **root directory** of the USB flash drive.

> **Important:** The file must be named **password_reset.txt** and placed in the root of the USB drive, not inside a folder.

## Reset the Password

1. Safely eject the USB flash drive from your computer.
2. Insert the USB drive into the Aero product's USB port.

The product will automatically detect the **password_reset.txt** file and update the administrator password.

No additional user interaction is required.

## Verification

After the password reset completes:

- Remove the USB flash drive.
- Log in to the product using the new administrator password.
- Confirm that the new password is accepted.

## Troubleshooting

If the password is not reset:

- Verify the file is named **password_reset.txt** exactly.
- Confirm the file is located in the root of the USB drive.
- Ensure the unlock code was generated using the correct host name.
- Verify the unlock code is on the first line and the new password is on the second line, with no additional spaces or blank lines.
- Try using a different USB flash drive if the device does not detect the file.