---
title: "After installing my Axia IP-Audio Driver it's grayed out and I can't make any changes"
slug: "after-installing-my-axia-ip-audio-driver-its-grayed-out-and-i-cant-make-any-changes"
updated: 2024-12-13T14:01:47Z
published: 2024-12-13T14:01:47Z
canonical: "docs.telosalliance.com/after-installing-my-axia-ip-audio-driver-its-grayed-out-and-i-cant-make-any-changes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# After installing my Axia IP-Audio Driver it's grayed out and I can't make any changes

## SCOPE

> [!WARNING]
> This article applies to all variants of the Windows Axia IP-Audio Driver. It is assumed that you have followed the installation instructions provided with the Driver.

## PROBLEM

After installing the Axia IP-Audio Driver and rebooting your computer, the IP-Driver is greyed out, preventing you from making any changes. This screen shows an IP Driver which has been installed but not properly licensed.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/a6b4d479-b2fc-4339-8b09-5fdcd651a884-image.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A26%3A37Z&se=2026-11-12T11%3A26%3A37Z&sr=c&sp=r&sig=Zp19C02ptv9gjSuWYr262c9N%2B2mPkUnZwlvRkyzabsE%3D)

Most often, this is a result of entering your License Number and License Key incorrectly during the install process.

#### Here are a sample Number and Key (note these are not valid keys and can not be used for install)

- License Number - AXWO24804499
- License Key - C39FTK 2MM7K9 ZTMZ36 6P7K7F ZCRP

#### Possible problems while installing can be:

- License Number entered incorrectly - these are a combination of letters and numbers and are ALL CAPS
- License Key entered incorrectly - these are a combination of letters and numbers and are ALL CAPS. You must include spaces when entering the Key.
- Copy and paste errors - missing digit from the beginning or end or extra space characters at the beginning or end.
- Permission Issues - License information is written to the Window Registry. The install must be completed by a Windows user with sufficient permissions to be able to write to the registry.
- Installing using a Windows Remote Desktop session - you can not connect using a remote desktop session. Using a program like VNC, Team Viewer, LogMeIn, etc., are acceptable.

To correct any of these issues, you must fully uninstall the driver using Add/Remove Program from Control Panel, reboot your computer, and then start the installation over again.