---
title: "AP-3000 Password Reset"
slug: "ap-3000-password-reset"
updated: 2025-03-20T13:51:00Z
published: 2025-03-20T13:51:00Z
canonical: "docs.telosalliance.com/ap-3000-password-reset"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AP-3000 Password Reset

## Scope

This document explains how to reset the CLI user account on an AP-3000.

## Prerequisites

- An imaging tool like [Etcher](https://etcher.balena.io/)
- A 2 GB or larger USB flash drive that can be overwritten
- Physical access to the AP-3000
- Keyboard and Monitor with HDMI or Display Port

## How to reset the password

1. Download the password reset utility, below
2. Plug the USB drive into the computer
3. Open Etcher
4. Select the **Flash from file** option
5. Select the password reset utility from the menu
6. Click **Select Target**
7. Select the USB drive that you want to use
8. Click the **Flash!** button
9. When flashing is complete, eject the USB drive
10. Plug the USB Drive into the AP-3000, along with a keyboard and monitor.
11. Reboot the AP-3000
12. As the AP-3000 boots, press **DEL** on the keyboard until the **Setup Menu** appears
13. Use the arrow keys to select highlight the **Boot** tab
14. Arrow down to **Boot Option 2.** Press the **Enter** key
15. In the menu that appears, find the USB drive with the password utility. Select this drive, and press **Enter**
16. Use the arrow keys to select the **Save & Exit** tab
17. Arrow down to select **Save and Reset.** Press **Enter**
18. The AP-3000 will now reboot. While booting, press **F11** to enter the boot menu
19. When the boot menu appears, use the arrow keys to select the USB drive. Press **Enter**
20. The reset utility will start. Select **Reset telos user password**, and press **Enter**
21. A confirmation message stating that **Password Reset Power off and remove this password reset USB** will appears. Press **Enter** to continue
22. You will be returned to the menu page. Select **Poweroff**, and press **Enter**
23. Remove the USB drive
24. Press the power button on the front of the AP-3000 to boot it back up
25. As the AP-3000 boots, press **DEL** on the keyboard until the **Setup Menu** appears
26. Use the arrow keys to select highlight the **Boot** tab
27. Arrow down to **Boot Option 2**
28. Press the **Enter** key
29. In the menu that appears, select **disable**
30. Use the arrow keys to select the **Save & Exit** tab
31. Arrow down to select **Save and Reset.** Press **Enter**

The password has now been reset to defaults. One next boot, you will be prompted to log in. the user name is **telos**. The default password is **telos**. After entering the password, you will be prompted to create a new password.

#### [Click here to download the password reset utility](https://telos-public.s3.amazonaws.com/downloads/SupportTransfer/AP3K_Password_Reset.img)