---
title: "Can't make any outbound calls"
slug: "cant-make-any-outbound-calls"
updated: 2024-12-31T09:27:26Z
published: 2024-12-31T09:27:26Z
canonical: "docs.telosalliance.com/cant-make-any-outbound-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't make any outbound calls

## Summary

When attempting to dial out from a VSet, Axia console phone module, drop-in console controller, or call screening software:

- I hear no audio and see a "dialing" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software
- I see the "call answered" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software, but hear an error message

This article applies to:

- VX Enterprise
- VX Prime+
- legacy VX
- legacy VX Prime

### I hear no audio and see a "dialing" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software

1. In the VX web UI, navigate to Information > Studios
2. Choose a studio in which you are unable to make outbound calls
3. Scroll down to view line status

- OK (Registered)
- Network timeout
- Auth failure
- OK (Trunk)

### I see the "call answered" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software, but hear an error message