---
title: "Factory Reset an Omnia.9 Audio Processor"
slug: "factory-reset-an-omnia9-audio-processor"
updated: 2024-12-17T14:21:31Z
published: 2024-12-17T14:21:31Z
canonical: "docs.telosalliance.com/factory-reset-an-omnia9-audio-processor"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Factory Reset an Omnia.9 Audio Processor

## Scope

This document explains how to reset the settings of an Omnia.9 Audio Processor back to factory defaults. This covers all styles of Omnia.9 Audio Processors.

## Description

Sometimes there is a need to reset the Omnia.9 back to factory defaults. Possible you simply need/like to start from the beginning or you prefer to start from a fresh install after a software update or simply for diagnosing any issue you face with the device.

## Before We Get Started

> [!WARNING]
> This document assumes that you have already installed the preferred software version on the Omnia.9 and the unit is up and running properly.

> [!NOTE]
> In case of need, be sure to perform a backup of your configuration before resetting the device back to factory defaults.

> [!CAUTION]
> Make sure to remove the unit from service and put your backup processor on the air.

## Perform the Factory Reset

1. The update .pak file downloaded from the Omnia website must be used as-is and should be copied to the root of an external USB drive. In case you need to download the file first, please download version 3.20.20 [from here](https://success.telosalliance.com/omnia9-software-update) and save this to the root of your external USB drive. If needed, please read the download steps and release notes using [this Telos HelpDoc](/v1/docs/omnia9-version-32020-software-install-and-release-notes).
2. Put the USB drive includes the .pak file into the Omnia.9 USB connector on the backside of the unit.
3. Navigate to the **(Home / System / System Config / Software Update)** screen and click on tab **'Update from USB'.** The unit will switch into audio bypass and will display a menu after a few seconds.
4. Click on **'Factory Reset'** - this will clear all the user settings on the Omnia.9 and will take a few seconds only.
5. Once finished, use the **'Exit Updater'** to return back to the normal Omnia.9 menu screen.

## Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).