---
title: "How to Forward Calls from your FreePBX (Asterisk) Server"
slug: "how-to-forward-calls-from-your-freepbx-asterisk-server"
updated: 2024-12-19T06:35:12Z
published: 2024-12-19T06:35:12Z
canonical: "docs.telosalliance.com/how-to-forward-calls-from-your-freepbx-asterisk-server"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Forward Calls from your FreePBX (Asterisk) Server

## Scope

A procedure for forwarding incoming calls from your FreePBX (Asterisk) server to another phone number on the Public Switched Telephone Network.

*Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Telos-commissioned FreePBX (Asterisk) servers used with Telos Alliance telephony products. While these are third-party servers and software, we are able to provide limited pointers and advice (like this article) under normal support.*

> [!NOTE]
> We are also happy to provide advanced, dedicated support and training on a VX and FreePBX system through various paid [TelosCare Service Level Agreement](http://telosalliance.com/teloscare) options, or a la carte via our Dedicated Remote and Onsite Support service. Please use the Contact Us link above for more information on these options. We can guide you through this entire process.

## Procedure

This procedure assumes basic knowedge of [basic FreePBX server operations](/v1/docs/basic-freepbx-asterisk-operations).

1. Access your FreePBX Administration web UI and log in.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/44fd2770-dae0-4752-ad30-050a16aac3d9-2020-06-24-11-17-29-1.gif)
2. Navigate to **Connectivity** > **Inbound Routes**. Click the inbound route corresponding to the incoming calls you wish to forward.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/36c30693-bea3-4358-9e7d-6c2622785e39-2020-06-24-11-20-28-1.gif)
3. Scroll to the bottom of the selected inbound route settings.

> [!WARNING]
> Note the current Destination settings so you can revert back to them if needed.Under **Destination**, select **Misc. Destination**.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/85468ad6-8708-4d70-acb0-12b0dfffbb92-2020-06-24-11-26-08-1.gif)
4. Enter a suitable **Description**, then enter the phone number you want to forward to in the **Dial** field. Enter this number just as you would dial it from a VSet. Click **Save**.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/1b840d80-b7b4-4c8d-8154-4a0534baa2e2-2020-06-24-11-26-08-2.gif)
5. Click **Submit**, then **Apply Config**.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/86ccd210-36ac-42a1-a69c-4057ac22c37f-2020-06-24-11-26-08-3.gif)

All calls to the inbound route/DID you selected in Step 2 will now be forwarded to the phone number you entered in Step 4.

To revert this, change the **Destination** section back to the settings you noted down in Step 3.

## Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please [contact us](https://www.telosalliance.com/support-request).