---
title: "How to Update VX Software"
slug: "how-to-update-vx-software"
updated: 2024-12-19T07:31:08Z
published: 2024-12-19T07:31:08Z
canonical: "docs.telosalliance.com/how-to-update-vx-software"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Update VX Software

## Scope

This article explains how to update the software of any VX:

- VX Enterprise
- VX Prime+
- VX (legacy)
- VX Prime (legacy)

This process is very simple. The screenshots below reflect a VX Enterprise, but the process is nearly identical for other VX versions.

## Procedure

1. Download the latest firmware from the [Telos Alliance website](https://www.telosalliance.com), or from a link provided by Telos Alliance Support. If you are not certain what version to use, please [contact us](https://www.telosalliance.com/support-request).
2. Navigate to the VX web UI and click the **Backup/Restore** link. Log in if prompted.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/4b467790-b06b-4fa7-83de-dbf0babf8789-2020-05-07-19-28-13-1.gif)
3. Click **Backup Settings** to download a backup configuration file. This contains all settings and data on your VX.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/8e2409a3-81ae-43e7-a34b-fe7cf3e61a11-2020-05-07-19-32-15.png)
4. If you have a VX Enterprise, also navigate to the **Licenses** page and click **Backup** to download a copy of your license(s). If you do not have a VX Enterprise, skip this step.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/d1ed9f0d-045e-4556-8b22-a099d0a63142-2020-05-07-19-34-40.png)
5. Navigate to the **Firmware** page. Click **Browse**, select your VX software file update file, then click **Upload**.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/ed8a20d4-6434-4b37-b5fe-5b3917f9acb6-2020-05-07-19-42-42-2.gif)
6. When the upload finishes, you will see the green text "**Successfully uploaded new firmware to slot #X**." Click the **Activate** button in the slot row listed in the green message.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/27306a4d-014f-4bbb-ba1c-6ef9da879a01-2020-05-07-19-49-50.png)
7. The message "**Restart is required to load newly activated firmware**" will appear, along with a **Reboot Now** button. Click it. A pop-up will appear to confirm your request to reboot the VX.

> [!CAUTION]
> This will drop all calls and close all connections on the VX. The system takes about 1 minute to reboot, and peripherals (such as VSets) will take up to 1 minute to reconnect once the VX has fully booted.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/2cc33ef0-2f2c-40c6-bf46-c9e6e6872b84-2020-05-07-19-55-02.png)
8. Wait 2 minutes for the VX to reboot and peripherals to connect, then navigate to the **Status** page to observe the software version that is now active.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/bea11b5d-884e-43e1-a5e4-4dee25d85c7f-2020-05-07-20-03-07.png)

## Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please [contact us](https://www.telosalliance.com/support-request).