---
title: "Known issue with xScreen and Hx6 / iQ6 v7.0.0r Software"
slug: "known-issue-with-xscreen-and-hx6-iq6-v700r-software"
updated: 2024-12-18T07:26:48Z
published: 2024-12-18T07:26:48Z
canonical: "docs.telosalliance.com/known-issue-with-xscreen-and-hx6-iq6-v700r-software"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Known issue with xScreen and Hx6 / iQ6 v7.0.0r Software

## Scope

There is a known software combination that causes Hx6 or iQ6 to crash when it is working in conjunction with xScreen from Broadcast Bionics. This does not apply to the Telos VX System. Read the following for more information.

## Description

There is a known issue where XScreen can send a command that randomly causes the HX6 or iQ6 to crash. It's to do with the caller's details and a certain character being in a certain position when sent to the phone system from xScreen. It happens more often when 1 or more VSets do not have the IP address of the PC running xScreen in the **Menu > Engine Setup > Screener IP** field.

There is currently a beta version of xScreen that works around this problem:

**xScreen version 2.0.0.57** (not Telos software)

If you are currently not running this version and are experiencing issues with Hx6 locking up, [please contact Broadcast Bionics](https://www.bionics.co.uk/Support.cshtml) to obtain this version.

Also, be sure that all VSets in the system have the IP address of the PC running xScreen in the **Menu > Engine Setup > Screener IP** address field.

> [!WARNING]
> Software updates for the Hx6 system and VSet can be found under the **Software** heading here: [https://www.telosalliance.com/legacy/telos-hx6-six-line-phone-system](https://www.telosalliance.com/legacy/telos-hx6-six-line-phone-system)

> [!WARNING]
> Software updates for the iQ6 system and VSet can be found under the **Software** heading here: [https://www.telosalliance.com/legacy/telos-iq6](https://www.telosalliance.com/legacy/telos-iq6)

## Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).