---
title: "Locating a lost SoftSurface License Key"
slug: "locating-a-lost-softsurface-license-key"
updated: 2024-12-16T13:55:43Z
published: 2024-12-16T13:55:43Z
canonical: "docs.telosalliance.com/locating-a-lost-softsurface-license-key"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Locating a lost SoftSurface License Key

> [!CAUTION]
> It is imperative that you keep track of your license numbers - not just for Softsurface but for ALL products that have a key required for activation. Telos has no way to look up, or recover lost license numbers.

### Recovering a lost license number from the Windows registry

If you have access to the computer which has previously had SoftSurface installed, you can get the License Number from the Windows registry.

Go to the RUN menu for Windows and type "regedit" and click OK.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/f99fb716-0bab-46a2-a200-aceda2de11c3-image.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A50%3A45Z&se=2026-11-12T11%3A50%3A45Z&sr=c&sp=r&sig=qQJHS8YZdKYLHk84RrGYMAabOWm%2FSAXcOm4tyB07NHM%3D)

The Windows Registry Editor will open in a new Window.

From the registry editor navigate to the following location;

1. Expand the **HKEY_LOCAL_MACHINE** folder.
2. Then the **SOFTWARE** folder.
3. Expand the **Wow6432Node.**

> [!WARNING]
> Note, it's possible that you will not have a folder called **Wow6432Node**. A 32bit version of Windows will NOT have this folder. If you have a 64-bit version of Windows you will need to expand this folder. Otherwise, skip step 3.
4. Expand the **Telos Systems** folder
5. Expand the **SoftSurface** folder
6. Finally, open the **1.0** folder

Your license number will be listed there as License Number

If you are re-installing SoftSurface on a new computer you will need to contact support to have your License Number reset, or you could receive a "License Count Exceeded" message. In this case, please [contact us](https://www.telosalliance.com/support-request) with your license key and we will reset it for you.

> [!WARNING]
> One suggestion is to print out and affix any license keys to the PC using a "packing slip" style envelope or another press-on vinyl envelope. This way any keys are always kept with the PC.