---
title: "MIgrating X/20 to a new PC"
slug: "migrating-x-20-to-a-new-pc"
tags: ["migrate", "new pc", "x20"]
updated: 2026-07-10T14:33:25Z
published: 2026-07-10T14:33:25Z
canonical: "docs.telosalliance.com/migrating-x-20-to-a-new-pc"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MIgrating X/20 to a new PC

# Migrating a ZIPStream X/20 Configuration to a New PC

## Overview

This article explains how to migrate an existing ZIPStream X/20 installation and configuration from one Windows PC to another while preserving system settings and licenses.

> **Important:** Do not manually copy the application installation directory. Install ZIPStream X/20 using the current installer, then copy only the configuration data.

## Prerequisites

Before beginning, ensure you have:

- Administrative access to both the source and destination PCs.
- The latest ZIPStream X/20 installer.
- Network access (or removable media) to transfer the configuration folder.
- Sufficient time to deactivate and reactivate the software license.

## Migration Procedure

### 1. Stop Active Programs

On the **(old) PC**, stop any programs associated with the running ZIPStream X/20.

### 2. Release the License

1. Open the ZIPStream X/20 Web UI.
2. Navigate to **Licenses**.
3. Click **Release** to release the license activation from the old PC.

### 3. Install ZIPStream X/20 on the New PC

Install ZIPStream X/20 using the latest installer: [Link](https://docs.telosalliance.com/docs/downloading-and-installing-the-zipstream-x20-software)

> **Do not** manually copy the installation directory:
> 
> `C:\Program Files (x86)\ZIPStream X20\`

### 4. Stop the ZIPStream X/20 Service

On the **new PC**:

1. Open the Windows **Services** management console.
2. Locate **ZIPStream X/20**.
3. Stop the service.

### 5. Preserve the New Configuration

Navigate to:

`C:\ProgramData\Telos Systems\`

Rename the existing folder:

`ZIPStream X20`

to something such as:

`ZIPStream X20 New`

This preserves the default configuration created during installation.

### 6. Copy the Existing Configuration

From the **old PC**, copy the folder:

`C:\ProgramData\Telos Systems\ZIPStream X20`

to the same location on the **new PC**.

### 7. Start the Service

Start the **ZIPStream X/20** Windows service.

The service should now load the transferred configuration from the original system.

### 8. Reactivate the License

1. Open the ZIPStream X/20 Web UI on the new PC.
2. Navigate to **Licenses**.
3. The existing licenses should appear in an unactivated state.
4. Click **Activate** to activate the license on the new system.

### 9. Verify Activation

Allow several seconds for the activation status to update.

Once activation is complete, start any required ZIPStream X/20 applications and verify normal operation.

### 10. Clean Up the Old PC (Optional)

If the old PC will no longer be used, remove the licenses from that system.

This prevents the old installation from attempting to use the same licenses now assigned to the new PC.

## Verification

After completing the migration:

- The ZIPStream X/20 service starts successfully.
- All previous configuration settings are present.
- Licenses display as **Activated**.
- All required applications operate normally.
- Start your encoders.

## Troubleshooting

If the transferred configuration does not load:

- Verify that the **ZIPStream X/20** service was stopped before replacing the configuration folder.
- Confirm the configuration folder was copied to: `C:\ProgramData\Telos Systems\ZIPStream X20`
- Ensure the software license has been successfully activated on the new PC.
- If activation fails, verify that the license was released from the original PC before attempting activation on the new system.