---
title: "Obtaining Logs From Your TVC-15"
slug: "obtaining-logs-from-your-tvc-15"
updated: 2024-12-11T14:07:53Z
published: 2024-12-11T14:07:53Z
canonical: "docs.telosalliance.com/obtaining-logs-from-your-tvc-15"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Obtaining Logs From Your TVC-15

### Scope

This applies to all versions of the TVC-15.

### Description

When an issue occurs with a TVC-15 Watermark Analyzer and Monitor, the logs can be very telling as to what the cause might be.

### Download the logs

Getting the logs from your TVC-15 unit is quite easy.

On the web UI, simply go to the **Utilities** tab. Under **Logs**, click on **Last 5 days**, **Last 30 days**, or **All**, whichever is desired or requested.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/3b788039-b9f9-45e8-974c-58f4deae0957-image.png?sv=2026-02-06&spr=https&st=2026-11-07T18%3A04%3A58Z&se=2026-11-07T19%3A04%3A58Z&sr=c&sp=r&sig=vSCrwBxSogsiITsjMVS%2BWEZOdd09LDYU%2BCeef0XZIiM%3D)

The file you click on will download to your computer.

> [!WARNING]
> If Customer Support has asked you for the "30-day" or "All" logs, you might need to use a file transfer application, like WeTransfer or Dropbox. Please email the logs to support@telosalliance.com.

### Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please [contact us](https://www.telosalliance.com/support-request).