---
title: "Password Reset For Omnia.9"
slug: "password-reset-for-omnia9"
updated: 2024-12-17T14:16:22Z
published: 2024-12-17T14:16:22Z
canonical: "docs.telosalliance.com/password-reset-for-omnia9"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Password Reset For Omnia.9

## Scope

This document covers resetting a forgotten password for your Omnia.9 processor.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/6f95e3e5-d3c8-4a7f-a43d-eaca73fea9c8-image.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A21%3A30Z&se=2026-11-14T01%3A21%3A30Z&sr=c&sp=r&sig=rsery9pTg%2F7LUI0Re0ge57zHNy0Qx7qg0IkaFCl6ZKk%3D)

## Description

If you are locked out of your Omnia 9;

1. Touch the "Menu" button at the top of the screen
2. Note the "Host Name" as shown:

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/6c05553c-7e63-4092-9fbc-078446bef321-image.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A21%3A30Z&se=2026-11-14T01%3A21%3A30Z&sr=c&sp=r&sig=rsery9pTg%2F7LUI0Re0ge57zHNy0Qx7qg0IkaFCl6ZKk%3D)
3. Send that host name to Support; we will send you back a temporary password (master key) that will unlock the unit.

## Reset your Password

Once it is unlocked, you should immediately set a new password.

1. Navigate to System
2. Then to System Configuration
3. Then Password
4. Enter a new password of your choosing in both boxes
5. Click the "Set Password" button

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/5d56364b-86a9-4ac4-a2ec-57d330dc7bc7-o-9-enter-password.png?sv=2026-02-06&spr=https&st=2026-11-14T00%3A21%3A30Z&se=2026-11-14T01%3A21%3A30Z&sr=c&sp=r&sig=rsery9pTg%2F7LUI0Re0ge57zHNy0Qx7qg0IkaFCl6ZKk%3D)

> [!WARNING]
> Be sure to write down the password you set and keep it in a safe place!

### Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please [contact us](https://www.telosalliance.com/support-request).