---
title: "PDM II troubleshooting notes"
slug: "pdm-ii-troubleshooting-notes"
updated: 2024-12-30T09:48:22Z
published: 2024-12-30T09:48:22Z
canonical: "docs.telosalliance.com/pdm-ii-troubleshooting-notes"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# PDM II troubleshooting notes

> [!CAUTION]
> **Dot publish this doc.** Leave it in Draft. You have to have a HelpDocs log-in to see any of this info. **It's for internal support personnel only**

Put any support information here, like;

## PDM II log packages

PDM II log packages are encrypted. You need a special tool to decrypt them. As of this writing (12-9-2022) Bryan Jones, Brett Patram, and Dan Griscom can decrypt log packages.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/ad7571ee-cbd7-4f21-bc14-06726dcf3f70-image.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A54%3A24Z&se=2026-11-07T18%3A54%3A24Z&sr=c&sp=r&sig=ggT%2Bo5pNCek8yaFZuj2a%2BPqPOZNBHNqTADr3Aj2ejjw%3D)

The customer DATA log is not encrypted.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/885179d6-64b3-4dd5-a012-ae8602326b31-image.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A54%3A24Z&se=2026-11-07T18%3A54%3A24Z&sr=c&sp=r&sig=ggT%2Bo5pNCek8yaFZuj2a%2BPqPOZNBHNqTADr3Aj2ejjw%3D)

Log packages are password-protected zip archives; contact Dan Griscom for the password if you want to decrypt them without the tool.

### Log package contents

When a log package is unpacked, the result is a tree of files. The most interesting files are:

- "/tmp" directory, containing
  - info.html: "info.html" web page, with all its information
  - df_current: disk partitions, sizes and usage
  - ifconfig_current: network configuration
  - imd.stat: status of the imd process (the internal audio mixer)
- "/etc/network/interfaces": network configuration file
- "/etc/pdmii/pdm257.conf": product configuration file
- "/info.txt" file, with software version
- "/serial_number" files, with serial number
- "/var/opt/log" directory, containing log files (see below)

### Log files

Log files are named either "messages" or "messages.#.gz". "messages" is the most recent, preceded by the compressed file "messages.1.gz", then "messages.2.gz", etc. If you use the log analysis tool, these will all be concatenated into a single, uncompressed "messages.all" file. Each file represents a day, or 50MB of uncompressed text, or a single boot of the unit. whichever is smaller.