---
title: "Resetting a Z/IP ONE to Factory Defaults"
slug: "resetting-a-zip-one-to-factory-defaults"
updated: 2024-12-19T07:42:33Z
published: 2024-12-19T07:42:33Z
canonical: "docs.telosalliance.com/resetting-a-zip-one-to-factory-defaults"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resetting a Z/IP ONE to Factory Defaults

### Scope

This document explains the process for restoring factory defaults on a Z/IP ONE IP Broadcast Codec.

### The Process

> [!WARNING]
> It is a good idea to [back up your Z/IP ONE](/v1/docs/backing-up-a-zip-one)’s settings before resetting to factory defaults.

From the front panel of the unit, press the ESC key to return to the menu system. Rotate the main control knob to the **Setup** menu and press the knob to enter the **Setup** menu.

Scroll to the **Software** tab and press the knob to enter the **Software** menu.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/aa1772c1-e2f9-4cb3-80f2-ec31c4c70604-image.png)

Once in the **Software** menu, scroll down to the last selection **Reset to Defaults & Reboot NOW!**

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/6b7b1ba9-5111-4585-9bbb-104a2f1721df-image.png)

Press the knob to reset to factory defaults.

> [!CAUTION]
> WARNING - Pressing the knob once will reset the Z/IP ONE. It will not ask if you're sure you want to do so.

After the reboot, the codec will return with all custom settings and phone book entries and will have the same settings it had when it originally came from Telos.

### Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).