---
title: "Restoring the Omnia ONE Livewire Page in the Web Interface"
slug: "restoring-the-omnia-one-livewire-page-in-the-web-interface"
updated: 2024-12-17T12:45:39Z
published: 2024-12-17T12:45:39Z
canonical: "docs.telosalliance.com/restoring-the-omnia-one-livewire-page-in-the-web-interface"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Restoring the Omnia ONE Livewire Page in the Web Interface

## Scope

This document explains the procedure to return the Livewire webpage in the Omnia ONE to normal when it is displaying a "Device is busy" error.

## Description

Some customers have reported that while the Omnia One's webpage interface is working normally, the Livewire page displays only the following error:

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/20341937-e1b6-4087-9e2f-bcb8fd7f1d3d-one-lwpage-busy-error.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A50%3A49Z&se=2026-11-12T11%3A50%3A49Z&sr=c&sp=r&sig=CI5PAHM5x5XOpClklbbZzdT1PUTT68SFwTuUfudsOwk%3D)

In some cases, it the files /home/config/lwr.conf and/or /home/config/lwcap.conf may be corrupt. You can safely delete these files and then reboot to restore them to factory settings.

In the procedure below, we will delete these two files using telnet, and the Omnia ONE rebooted.

> [!CAUTION]
> The following steps will require a reboot of your Omnia ONE. Audio will STOP durning this reboot. Please plan accordingly.

## Procedure

1. Download the free Putty terminal program, install and run it.
2. Setup a configuration to telnet to your Omnia One on the normal telnet Port 23:

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/3b61e412-f108-4aa8-a225-ec4329c1a30d-one-putty-telnet.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A50%3A49Z&se=2026-11-12T11%3A50%3A49Z&sr=c&sp=r&sig=CI5PAHM5x5XOpClklbbZzdT1PUTT68SFwTuUfudsOwk%3D)
3. At the "login:" prompt, type "user" (without the quotes). Press Enter and then the password "omnia" and press Enter

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/998f939f-0bd1-48de-9090-0ac951cc3ae0-one-telnet-config-to.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A50%3A49Z&se=2026-11-12T11%3A50%3A49Z&sr=c&sp=r&sig=CI5PAHM5x5XOpClklbbZzdT1PUTT68SFwTuUfudsOwk%3D)

You should see the prompt: /home>.
4. Type "cd config" and press Enter
5. At the /home/config> prompt, type "ls" to list the files in the config directory:

Now we need to delete the lwcap.conf and lwr.conf files ONLY.
6. Type rm lwcap.conf, press Enter
7. Type rm lwr.conf, press Enter
8. Type 'ls" again to verify that those two files are gone

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/1abcc811-71c6-4cad-80fa-6f77bae1f4ac-one-telnet-config-bottom.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A50%3A49Z&se=2026-11-12T11%3A50%3A49Z&sr=c&sp=r&sig=CI5PAHM5x5XOpClklbbZzdT1PUTT68SFwTuUfudsOwk%3D)
9. Finally, reboot the Omnia One

The Livewire webpage should be back to normal.

## Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please [contact us](https://www.telosalliance.com/support-request).