--- title: "Managing Omnia XII System Settings and Software" slug: "seed-bank-managementlogging" updated: 2026-10-26T19:42:40Z published: 2026-10-26T19:42:40Z canonical: "docs.telosalliance.com/seed-bank-managementlogging" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Omnia XII System Settings and Software The **System** **Configuration** page provides various menus for managing your system and its software. During your initial setup, you may have configured your network settings and set the system time from this page. Other **System** **Configuration** page menus are useful after the unit has been in operation, when needed. They let you: - View system information - Back up system settings and software - Load or change software banks - Manage system logs - Change the log in password - Connect to the Telos Alliance support link - Update software - Reboot the system - Reset factory default settings All of these workflows use the sidebar menus in the **System** **Configuration** page. For instructions on accessing the **System** **Configuration** page, see *Setting up Omnia XII System Software*. ## Viewing System Information When the **System** **Configuration** page is accessed, via the web UI or a direct IP address, the initial view (landing page) displays system information. This includes version information (such as the currently-active firmware bank and bank software version) and system status information (such as the current CPU usage, RAM usage, and available disk space). The CPU and RAM usage graphs update automatically every two seconds When the **System** **Configuration** page is not displaying the landing page, you can return to the landing page by clicking the **System** menu in the sidebar. For instructions on accessing the **System** **Configuration** page, see *Setting up Omnia XII System Software*. ## Backing up System Settings and Software The **Backup/Restore** page presents a list of all backups in the system. If this is the first time using this page, there may not be any backups present in the system. Backup files have a .tgz extension. ### Taking a New Backup When you create a new backup, it will include all configuration files needed to return your system to its current state. If logs are included, the backup will also include all system and application logs currently on the system. The log information can be very useful to Telos Alliance support if they are trying to assist in troubleshooting an issue, and it is likely they will ask you to take a backup, including log files and send it to them. If you intend to restore the backup on a different Omnia XII, you may not wish to include IP addresses so the restore process does not overwrite the IP addresses of the other unit. > [!WARNING] > Important! After taking a new backup, it is highly recommended that you click on the link to the backup file and download it to your local computer to store it in a safe location. Backups that live on Omnia XII are not true backups because if the system were to fail, both the system and the backups could be lost. Downloading a backup to an external system will also allow you to send the backup to support if necessary. > > > > Backups are stored in the software bank. When you move to a new software bank, you will not be able to directly access the backups from the previous bank. However, if the backup is saved to your local computer, you can easily upload it back into a new bank if desired. **To take a new backup:** 1. Click **Backup/Restore** in the **System** **Configuration** page sidebar. The **Backup/Restore** page displays. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Backup.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Backup/Restore page 2. Click the plus (+) icon. The **Create Backup** dialog displays. 3. In the **Backup Name** field, type a name. 4. In the respective drop-down menus, select whether you want to **Include Logs** and **Include IP Addresses**. **True** means yes. **False** means no. 5. Click **Take** to apply settings (or **Cancel** to exit the dialog without making any changes). ### Downloading a Backup When you download a backup to your computer, the file will download to your **Download** folder, unless you have defined a different location in your computer settings. **To download a backup:** 1. Click **Backup/Restore** in the **System** **Configuration** page sidebar. The **Backup/Restore** page displays. 2. Click the name of the backup in the **System Backup** column. The backup is copied to your location for downloads on your computer. ### Uploading a Backup You can upload a backup from your local computer (or an external drive) into the Omnia XII. This lets you restore your configuration to a new system, a factory default system, or a system that has had the desired backup removed from the system **To upload a backup:** 1. Click **Backup/Restore** in the **System** **Configuration** page sidebar. The **Backup/Restore** page displays. 2. Click the plus (+) icon. The **Create Backup** dialog displays. 3. Click **Choose File**. 4. Navigate to the backup file, select it, and then click **OK**. 5. Click **Upload**. After the upload is complete, the backup will be available in the Backup/Restore list. ### Removing a Backup Since there is limited space on the storage medium it is recommended to keep only a few backups on the system at a time. You can manage the number of backups by removing backups that are no longer needed. **To remove a backup:** 1. Click **Backup/Restore** in the **System** **Configuration** page sidebar. The **Backup/Restore** page displays. 2. Click the minus (-) icon located to the right of the backup you want to delete. 3. When prompted, confirm that you want to remove the backup. ### Restoring a Backup **To restore a backup:** 1. Click **Backup/Restore** in the **System** **Configuration** page sidebar. The **Backup/Restore** page displays. 2. Click the **Restore** button located next to the backup you want to restore. The **Restore Backup** dialog displays. 3. In the respective drop-down menus, select whether you want to **Restore Ips** and **Restore Time Settings**. **True** means yes. **False** means no. 4. Click **Restore** to restore the backup (or **Cancel** to exit the dialog without making any changes). The system will reboot while initializing the new software. > [!WARNING] > Important! Because the restore function typically happens quickly, keep in mind that the system will not be operational during the restore and reboot process. > [!NOTE] > Note: We have occasionally seen some browsers try to cache the state of this page even though we have requested that page state is not cached. If you reboot and the executing asterisk does not change, try refreshing the web page. Some browsers have an extra button you can hold down while refreshing to force the web page to refresh rather than rely on the cache; for example, with Google Chrome, hold Shift+CTRL while clicking the refresh icon. ## Updating Software Omnia XII stores software in banks. Updating the software involves uploading a new software package, assigning it to a bank, and then rebooting the unit to activate that bank. > [!CAUTION] > Warning! Activating the updated bank requires a system reboot, which interrupts audio processing and output. Schedule updates during a maintenance window or other appropriate downtime. > [!WARNING] > Important! Before updating software, we recommend that you create a backup of system settings and software. Store backup files on a computer or network location rather than on the Omnia XII. See *Backing up Your System and Software*. **Prerequisite:** - Software update package (provided by your dealer or Telos Alliance) The file ends with *upd* and no extension. **To update Omnia XII software (from the System Configuration page):** 1. Click **Upload Update** in the **System** **Configuration** page sidebar. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Upload.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Upload Update page 2. From the **Upload Update Package** panel, perform these steps: 1. Click **Browse**, select the update package file, and then click **Upload**. 2. Verify that the file is correct. If not, click **Change** and choose a different file; or select another System Configuration page menu to cancel the selection. 3. When ready to start the update, click **Begin**. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Screenshot 2026-10-06 at 10.33.45 AM.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Clicking Begin to start an update 3. Wait for the update process to complete. When the status displays **Updating Complete**, continue to the next step. 4. Click **Bank Control** in the sidebar menu. This displays the available banks, including the bank containing the newly uploaded software package. An asterisk (*) denotes the currently active bank. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Bank Ctrl.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Bank Control page 5. Click the **Bank** drop-down menu. Two new lines of action display: One to select which bank will be active at the next boot, and one to reboot the system to make the selected bank active. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Screenshot 2026-10-06 at 10.47.02 AM.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Bank Control active Bank and Reboot controls 6. In the **Bank** drop-down menu, select the bank containing the newly uploaded software package. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Screenshot 2026-10-06 at 10.47.51 AM.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Selecting the newly uploaded package 7. When prompted to copy the current configuration to the new bank, select **Yes**, and then click **Apply**. (To cancel the selection, click your browser control (usually an arrow) to return to the previous page.) > [!NOTE] > **Note:** The copied configuration includes your license, as well as any presets you saved. After clicking **Apply**, the selected bank becomes the active boot bank, and a **Reboot** button appears. 8. Click the **Reboot** button to restart with the new Bank. > [!WARNING] > Important! The first reboot after an update can take a little longer than a normal reboot. This is because part of the update process happens during that next boot. All subsequent reboots will be shorter. > [!NOTE] > Note: We have occasionally seen some browsers try to cache the state of this page even though we have requested that page state is not cached. If you reboot and the executing asterisk does not change, try refreshing the web page. Some browsers have an extra button you can hold down while refreshing to force the web page to refresh rather than rely on the cache; for example, with Google Chrome, hold Shift+CTRL while clicking the refresh icon. ## Loading or Changing Software Banks 1. Click **Bank Control** in the sidebar menu. This displays the available banks, including the bank containing the newly uploaded software package. An asterisk (*) denotes the currently active bank. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Bank Ctrl(1).png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Bank Control page 2. Click the **Bank** drop-down menu. Two new lines of action display: One to select which bank will be active at the next boot, and one to reboot the system to make the selected bank active. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Screenshot 2026-10-06 at 10.47.02 AM.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Bank Control active Bank and Reboot controls 3. In the **Bank** drop-down menu, select the bank containing the newly uploaded software package. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Screenshot 2026-10-06 at 10.47.51 AM.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Selecting the newly uploaded package 4. When prompted to copy the current configuration to the new bank, select **Yes**, and then click **Apply**. (To cancel the selection, click your browser control (usually an arrow) to return to the previous page.) > [!NOTE] > **Note:** The copied configuration includes your license, as well as any presets you saved. After clicking **Apply**, the selected bank becomes the active boot bank, and a **Reboot** button appears. 5. Click the **Reboot** button to restart with the new Bank. > [!WARNING] > Important! The first reboot after an update can take a little longer than a normal reboot. This is because part of the update process happens during that next boot. All subsequent reboots will be shorter. ## Rebooting the System You can reboot the system using the **Reboot** button in the **Configuration** page. Additionally, certain **System** **Configuration** page menus provide a reboot command when part of the workflow. **To reboot the system:** 1. Click **Configuration** in the **System** **Configuration** page sidebar. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Configuration.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Configuration page 2. Click **Reboot**, located to the left of **Restart System**. 3. When prompted, click **OK** to confirm the reboot. When the system completes rebooting, the web UI and System Configuration page become available again. If the System Configuration page does not display, make sure that the address is correct. ## Resetting Factory Default Settings Resetting the system returns the system to its factory default. This action deletes all settings and files, including network settings, user presets, saved backups, logs, and passwords for the web UI and System Configuration page. **To reset factory defaults:** 1. Click **Configuration** in the **System** **Configuration** page sidebar. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Configuration.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Configuration page 2. Click **Factory Default**, located to the right of **Factory Default System**. 3. When prompted, click **OK** to confirm the reboot. When the system completes rebooting, the web UI and System Configuration page become available again. If the System Configuration page does not display, make sure that the address is correct. ## Changing the System Configuration Password You can change the password you use to access the **System Configuration** page and its sidebar menus. **To change the log in password:** 1. Click **Password** in the **System** **Configuration** page sidebar. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Password.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Password page 2. Enter the new password into both the **Password** and **Confirm Password** fields. 3. Press **Save** to apply the new password. ## Enabling the Telos Alliance Support Link The Support Link feature is used by Telos Alliance support to help you when you have reported an issue. > [!WARNING] > Warning: Support Link is a remote access tool. Telos Alliance only recommends activating the Support Link when Telos Alliance requests it to be open. It is best practice to keep Support Link disabled unless explicitly asked by Telos Alliance to enable Support Link. **To enable Support Link when requested by Telos Alliance:** 1. Click **Support Link** in the **System** **Configuration** page sidebar. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config SupportLink.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Support Link page 2. Click the **Support Link** drop-down menu and select **Enabled**. 3. Click **Apply**. The Support Link is now active. ## Managing System Logs System logs can be used to assist in diagnosing operational issues. If you contact support, they may request relevant log files. **To access a system log:** 1. Click **Logs** in the **System** **Configuration** page sidebar. ![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/Sys Config Logs.png?sv=2026-02-06&spr=https&st=2026-11-09T15%3A54%3A41Z&se=2026-11-09T16%3A54%3A41Z&sr=c&sp=r&sig=o6YOezBVqpe36TKlMLdeWkcut2%2BmYrCSQcrUq1giYSk%3D) Logs page 2. Click the desired log name. **To manage the log entry list:** - Change the number of displayed entries by selecting 10, 25, 50, or 100 from the **Show entries** drop-down list. - Sort entries alphabetically by clicking the **Filename** column heading. - Sort entries by date by clicking the **Last Updated** column heading. - Sort entries by size by clicking the **File Size in kB** column heading. - If multiple pages of log entries are available, navigate between pages by clicking **First**, **Previous**, a page number, **Next**, or **Last**.