---
title: "Setting Redial Mode on the Z/IP ONE"
slug: "setting-redial-mode-on-the-zip-one"
updated: 2024-12-19T07:53:23Z
published: 2024-12-19T07:53:23Z
canonical: "docs.telosalliance.com/setting-redial-mode-on-the-zip-one"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Redial Mode on the Z/IP ONE

## Scope

This document covers the redial mode setup on the Telos Z/IP ONE to automatically reconnect if the connection is lost.

## Description

There several considerations for setting up redial mode on your Z/IP ONE.

> [!WARNING]
> Auto-answer MUST be enabled on the receiving Z/IP ONE.

First, and most importantly, make sure you only configured redial mode on one end. Typically redial mode is best configured only on the Z/IP ONE making the call. The Z/IP ONE receiving the call should have its redial mode disabled.

If you set both units to redial, they could both be redialing simultaneously, so neither could answer.

### Global Redial Mode settings.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/45fe4f7b-7e63-4864-8d5d-7d286db283af-image.png)

The choices for autodial of broken connections are;

- Never
- 3 times
- 10 times
- Forever

Global redial mode settings apply to calls made manually (not from the Phonebook) or to calls that ARE made from the Phonebook where the Redial Mode setting is "**Use Global Settings**."

### Phonebook Redial Mode settings

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/b31a1c49-141c-4211-93df-95a4d999aeaf-image.png)

The choices for autodial of broken connections are;

- Never
- 3 times
- 10 times
- Forever
- Use global settings

The redial mode settings in the Phonebook will **override** the global settings unless you choose "Use global settings."

If you choose "**Use global settings**" in the Phone book, and your Global settings is **Never**, your call will **NOT** automatically redial.

Conversely, if your Global setting is Never and you choose "Retry forever" in the Phonebook, the call **WILL** continuously try to connect.

### Final considerations

The only way to stop redial attempts is to click (or press) the disconnect button on the Z/IP ONE manually. We do not recommend setting redial mode to forever on remote units where you have no access. They will (very literally) redial forever, and you will not be able to connect another Z/IP ONE.

## Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).