---
title: "SurCode: Compressor 3 Outputs Empty File"
slug: "surcode-compressor-3-outputs-empty-file"
updated: 2024-12-19T13:02:57Z
published: 2024-12-19T13:02:57Z
canonical: "docs.telosalliance.com/surcode-compressor-3-outputs-empty-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SurCode: Compressor 3 Outputs Empty File

## Scope

This article outlines a fix for a common problem when using SurCode Encoder for DTS-HD for Compressor on Mac OSX after the year 2020.

> [!WARNING]
> Note: The information being provided is for software that is no longer under active development.

## Problem

SurCode Encoder for DTS-HD (SDHC) stops working in Compressor 3, and outputs a file with zero bytes when run.

## Solution

This issue is related to the Apple API. SDHC will not process DTS streams; the loading bar idles. So far this has only happened in out-of-spec systems running OS X versions higher than 10.6.8. The client will need to roll back their system clock to 2020 to resolve the problem.

## Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).