---
title: "What do the symbols mean on my Infinity device icons in Dashboard"
slug: "what-do-the-markers-mean-on-my-infinity-devices-in-dashboard"
updated: 2025-08-27T16:42:45Z
published: 2025-08-27T16:42:45Z
canonical: "docs.telosalliance.com/what-do-the-markers-mean-on-my-infinity-devices-in-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What do the symbols mean on my Infinity device icons in Dashboard

## Scope

This document covers the Infinity Dashboard software for both the VIP and Hardware platforms.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc5tho275ZyuIhWZdrAB4BR0YdCH9OxfsJY6ZTOWkg-HDP30svJFgZ0DJuC3zKD8kXCpd2zJO3ncR9A0y3_2E0Ux7zjqGPwasJnq55VhsKAUWPrfIZIc7E-O9NZZTCxZBCWfq7i6g?key=hXaU4MQeaXqIgvrjisaxs_jL)

These markers tell you the status of each device.

- (!) The red exclamation mark indicates that the Dashboard software thinks the device is missing from the network or minimally can’t talk to it.
- (F)The Orange F indicates the device needs a firmware update. The update could be required for proper functionality with your version of Dashboard.
- (A) Dashboard is not authorized to access this device. It could be incorrect user settings in the Infinity Dashboard Software or incorrect password settings on the panel.
- (U) Means the device is correct being updated.
- (#) The device is in an error state, you may just need to Enable the device at the bottom of the device section in Dashboard.

### Troubleshooting

If you have a Red exclamation mark (!).

1. Try accessing the Devices web page directly using your browser.
2. If you recently updated to version 3.0.X on this panel, the software update requires a password to be set **(even if you are leaving it blank)**, and no access is allowed until this step is completed.
3. Open a command prompt or terminal window and try to ping your device.
4. C[ontact support](https://www.telosalliance.com/support-request) if you can not resolve the issue on your own.

If you have an orange (F)

1. Check the [Infinity portal](https://success.telosalliance.com/telos-infinity-web-portal) or Quay.io for the latest version of software.
2. If you still have issues [contact support](https://www.telosalliance.com/support-request)

If you have an (A)

1. First, see if you can access the device webpage using the user and password
2. [Contact support](https://www.telosalliance.com/support-request) if you have a problem resolving this issue.