---
title: "Why are all calls directly put on hold?"
slug: "why-are-all-calls-directly-put-on-hold"
updated: 2024-12-19T05:08:43Z
published: 2024-12-19T05:08:43Z
canonical: "docs.telosalliance.com/why-are-all-calls-directly-put-on-hold"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are all calls directly put on hold?

### Scope

This Helpdoc pertains to any VSet that is working with any sort of VX engine.

### Question

Why does every call go directly on hold?

### Answer

Auto Hold is enabled on your VSet.

### How to enable or disable Auto Hold

You can enable or disable Auto Hold directly from your VSet.

- Tap the MENU Button
- Select User Preferences

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/3c1736e1-4683-4f6f-b2bf-6a524c20076e-image.png)

> [!WARNING]
> You can simply hit the '6' button if using a VSet12. If using a VSet6, you will have to scroll through the menu with the soft keys or select the "more" option to see and select the User Preferences option.

- Hit the '2' button to either enable or disable the Auto Hold function

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/c6e9462f-1623-4462-bb8b-878a760048ef-image.png)

- Hit the MENU button to return to the main call screen.

### Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).