---
title: "Why do channel OLEDs say INACTIVE?"
slug: "why-do-channel-oleds-say-inactive"
updated: 2024-12-16T10:20:43Z
published: 2024-12-16T10:20:43Z
canonical: "docs.telosalliance.com/why-do-channel-oleds-say-inactive"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do channel OLEDs say INACTIVE?

### Scope

This document explains why each channel is displaying INACTIVE on the following consoles:

- iQ and all expansion frames
- Radius
- DESQ
- RAQ

If INACTIVE is displayed on an expansion frame connected to an iQx, click [here](/v1/docs/why-do-channel-oleds-say-inactive-on-an-expansion-console).

### The INACTIVE Display

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/e6ef3b7c-0efc-4431-aadd-0796cbf052ff-image.png?sv=2026-02-06&spr=https&st=2026-11-07T18%3A46%3A45Z&se=2026-11-07T19%3A46%3A45Z&sr=c&sp=r&sig=e2UVfDm0Z%2Fdt8g38IAT0wCXrIvUpeMNY6vIa43pLGRQ%3D)

Chances are that the OLEDs are "inactive" because the console is not actively connected to the QOR.

### The Fix

To properly connect the console to the engine, log into your QOR and select the **Console Config** tab under **Module Manager**. If the console port that the console is plugged into says inactive, you need to capture the console.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/a79943a6-3b93-4a9f-9d51-3970287c42d9-image.png?sv=2026-02-06&spr=https&st=2026-11-07T18%3A46%3A45Z&se=2026-11-07T19%3A46%3A45Z&sr=c&sp=r&sig=e2UVfDm0Z%2Fdt8g38IAT0wCXrIvUpeMNY6vIa43pLGRQ%3D)

Use the Function dropdown menu on the Console Port that the console is connected to and select the correct console being used.

For iQ and Fusion mainframes, use **Console Main**

For iQ expansion frames, use the correct expansion title, **Console Phone**, **Console Ext 6** or **Console Ext 8**

For DESQ, use **DESQ**

For RAQ (as in the illustrations above and below), use **RAQ**

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/abae66d1-57a7-4396-9121-266b98bb7105-image.png?sv=2026-02-06&spr=https&st=2026-11-07T18%3A46%3A45Z&se=2026-11-07T19%3A46%3A45Z&sr=c&sp=r&sig=e2UVfDm0Z%2Fdt8g38IAT0wCXrIvUpeMNY6vIa43pLGRQ%3D)

Click Apply and the console should display "Connected" with the correct number of console channels.

At this point, different shows and sources can be loaded on the engine GUI or directly on the console. The console channels should now accurately display the correct sources.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/b89bf785-1a43-4169-828f-98e58f52a6e4-image.png?sv=2026-02-06&spr=https&st=2026-11-07T18%3A46%3A45Z&se=2026-11-07T19%3A46%3A45Z&sr=c&sp=r&sig=e2UVfDm0Z%2Fdt8g38IAT0wCXrIvUpeMNY6vIa43pLGRQ%3D)

### Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).