---
title: "Why is a call answered when I take a call that is already on hold?"
slug: "why-is-a-call-answered-when-i-take-a-call-that-is-already-on-hold"
updated: 2024-12-19T05:08:20Z
published: 2024-12-19T05:08:20Z
canonical: "docs.telosalliance.com/why-is-a-call-answered-when-i-take-a-call-that-is-already-on-hold"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a call answered when I take a call that is already on hold?

### Scope

This document explains Ringing Line Preference in a VSet6 or VSet12.

### The Issue

A ringing line is picked up when a producer or board operator tries to make a call on an unoccupied phone line or answer a call that is already on hold.

### The Reason and Fix

Ringing Line Preference is enabled and needs to be disabled following these steps on the VSet:

- Select the **Menu** button
- Select the **User Preference** button
- Select the **3** button to toggle Ringing Line Preference mode to "Disabled"

### Ringing Line Preference explained

From the VSet manual:

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/c14bea77-b14e-4275-b42a-76032e1ec47e-image.png)

### Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please [contact us](https://www.telosalliance.com/support-request).