---
title: "Why is my microphone muted on my iQ or Radius"
slug: "why-is-my-microphone-muted-on-my-iq-or-radius"
updated: 2024-12-16T11:42:54Z
published: 2024-12-16T11:42:54Z
canonical: "docs.telosalliance.com/why-is-my-microphone-muted-on-my-iq-or-radius"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.telosalliance.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my microphone muted on my iQ or Radius

## Scope

This document applies only to the Axia iQ, iQx, Radius, RAQ and DESQ consoles specifically as it relates to MUTE being shown on an Operator microphone.

## Description

Many customers are confused by the labeling of the **SOFT** key on an Operator Microphone type. The confusion is that it looks like the microphone is muted. It's NOT.

This is a picture of the label we are referring to.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/b68413b4-efca-4bdd-a2d6-4d9a4ba4945e-image.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A27%3A32Z&se=2026-11-04T12%3A27%3A32Z&sr=c&sp=r&sig=ycq3vQuYzTFT8TWCw3FHpQEEmJFiv7acV%2F8EdE8z5CM%3D)

Note that the label says MUTE. This indicates that if you press the SOFT key, it will mute the microphone.

> [!WARNING]
> The SOFT key has many functions depending on the source type assigned to the fader. It could say NEXT for a Computer Player. It could say DROP or HOLD for a Phone source, etc.

This is only for the Operator microphone type. Other Microphone types do not offer this MUTE soft key.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/9cf9639e-6ff4-40ab-8cb3-56c482ae5fa6-image.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A27%3A32Z&se=2026-11-04T12%3A27%3A32Z&sr=c&sp=r&sig=ycq3vQuYzTFT8TWCw3FHpQEEmJFiv7acV%2F8EdE8z5CM%3D)

Note that when pressing the MUTE button, a message is displayed under the source name that says [MUTED] as shown in this picture.

![](https://cdn.document360.io/57e3cd80-d493-453c-9672-ad1b043dadc3/Images/Documentation/04e47ed3-75f4-45aa-b2ce-2555d881df36-image.png?sv=2026-02-06&spr=https&st=2026-11-04T11%3A27%3A32Z&se=2026-11-04T12%3A27%3A32Z&sr=c&sp=r&sig=ycq3vQuYzTFT8TWCw3FHpQEEmJFiv7acV%2F8EdE8z5CM%3D)

> [!WARNING]
> The mute button label can not be removed or changed.