FreePBX (Asterisk) Tips

Scope This document outlines some possible causes and solutions to common problems in new or existing FreePBX/VX system installations. This not a comprehensive troubleshooting guide, but it is a starting point to be used as a reference. New to t...

Scope This article describes how to forward a call in FreePBX when the intended extension is busy. Description In FreePBX, you must map inbound calls (i.e.: 216-241-7225) to an Extension (i.e.: 7500) in order for your call to complete properly. ...

Scope This article shows you how to create an extension in FreePBX. Pre-requisites We'll assume a few things for this guide: You understand what an extension is in FreePBX You have access to FreePBX via a web browser (this is how we will in...

Scope This article addresses a common question about new VX system installations: is an Asterisk server required? To be clear, no, an Asterisk server is not necessarily needed for every VX installation , although it is an option available when nee...

Scope How to log in to the terminal and reset the root password of your Free PBX server. Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Telos-commissioned FreePBX (Asterisk) servers used with Telos Allianc...

Scope Most people have some familiarity with extensions, as they are used on most office phones these days. However, this article explains some of the purposes behind extensions and how they are used in FreePBX. Introduction In FreePBX, extension...

Scope Here are some basic operations of your Asterisk (FreePBX) server. Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Telos-commissioned FreePBX (Asterisk) servers used with Telos Alliance telephony produc...

Scope The advice in this article applies only to Asterisk PBX servers from Announcement Technologies. Other systems may use a different network configuration method than the one discussed in this article. It also requires you to manually edit co...

Scope During phone contests in large markets, the number of inbound calls can overwhelm the phone system and the VX. So it becomes necessary sometimes to limit the number of inbound calls that are allowed to hit the phone system. Sometimes this nee...

SCOPE Using Recordings and Announcements in Asterisk to playback audio to incoming calls before ringing an extension, or for automatically playing an announcement and just hanging back up. Any information provided here regarding "Asterisk" or "F...

Scope Products in the VX family may lose calls on hold after 30 seconds if there is no Program on Hold audio present in the VX Studio. Description: When a call is placed "on hold" via a VSet or a controller connected to a VX system, the PBX wil...

Scope Here is a procedure for setting up rolling packet captures on a Telos-commissioned Asterisk* SIP server. * Any information provided here regarding "Wireshark," "Asterisk" or "FreePBX" servers refers only to Telos-commissioned FreePBX (As...

Scope Enabling VNC remote access on your FreePBX (Asterisk) server using the xWindow desktop environment. Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Telos-commissioned FreePBX (Asterisk) servers used wi...

Scope How to enable highly verbose Asterisk service debug logging on your FreePBX (Asterisk) server. It is rare to require this deep level of debug logging. Most issues do not require this level of detail (thousands of log entires for a single ca...

Scope A procedure for forwarding incoming calls from your FreePBX (Asterisk) server to another phone number on the Public Switched Telephone Network. Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Telos-com...

Scope On some versions of FreePBX, the FreePBX web UI may become inaccessable after a system configuration restore and server reboot. This is due to a FreePBX bug that causes an incorrect automatic modification of a configuration file used by httpd...

Scope How to log in to the terminal and GUI of a Telos-configured FreePBX (Asterisk) server, often provided as part of a Telos VX system. Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Telos-commissioned F...

Scope Here we will discuss the numbering of each network interface on an Announcement Technologies FreePBX (Asterisk) server, often provided as part of a Telos VX system. Any information provided here regarding "Asterisk" or "FreePBX" servers ref...

Scope Backing up and restoring configurations for FreePBX (Asterisk) systems. It is assumed that this procedure is being used to "sync" configurations between a primary and secondary FreePBX server. It is also assumed that the primary server cont...

Scope One of the common questions asked is, "Can my VX block a call from a known phone number?" With a VX alone, the answer is no. This would need to be done by the provider. But if you have an Asterisk PBX, this can easily be done using the Black ...