Can't make any outbound calls

Summary

When attempting to dial out from a VSet, Axia console phone module, drop-in console controller, or call screening software:

• I hear no audio and see a "dialing" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software

• I see the "call answered" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software, but hear an error message

This article applies to:

• VX Enterprise

• VX Prime+

• legacy VX

• legacy VX Prime

I hear no audio and see a "dialing" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software

1. In the VX web UI, navigate to Information > Studios

2. Choose a studio in which you are unable to make outbound calls

3. Scroll down to view line status

• OK (Registered)

• Network timeout

• Auth failure

• OK (Trunk)

I see the "call answered" icon on the VSet, Axia console phone module, drop-in console controller, or call screening software, but hear an error message