Checking status of NTP in Pathfinder Core PRO

Scope

Checking the status of NTP in Pathfinder Core PRO requires SSH using the root credentials. Root credentials are not general user knowledge and should not be shared. If you need assistance with this, please contact support.

Instructions

The queries shown below are based on the default Time configuration in Pathfinder.

Using PuTTy or other terminal program make an SSH connection to Pathfinder Core PRO (standard SSH port 22 is used)

There are two commands that are helpful

# ntpq -c rv

A leap code 0 (leap_none shown by the arrow) is the normal synchronized state. A leap code 3 (leap_alarm) means never sync'd. If this is the case, check DNS or other network route to the NTP server.

# nptq -pn
OR
# ntpq -p

Returns some health stats of the servers listed in your config.

Testing your NTP using a Windows computer

To verify your NTP server you can use the w32tm service in Windows.

Open a command prompt and send the command;

C:\Users\Administrator>w32tm /monitor /computers:192.168.2.82

where 192.168.2.82 is the ip address of your NTP server (names may also be used).

If your NTP server is working, you will see something similar to this.

If your response is

NTP: error WSAECONNRESET - no server listening on NTP port

then your NTP server is not working.

Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please contact us.