Resetting the ZIPStream X/20 Sign In Password

Overview

If the ZIPStream X/20 administrator password is unknown, you can reset it by editing the password stored in the application's configuration file.

Important: The ZIPStream X/20 Windows service must be stopped before making changes. If the service remains running, it may overwrite your changes when it saves the configuration.

Prerequisites

Before you begin:

• Administrative access to the Windows PC.

• Permission to stop and start Windows services.

• A text editor, such as Notepad.

Reset Procedure

1. Stop the ZIPStream X/20 Service

1. Open the Windows Services management console.

2. Locate ZIPStream X/20.

3. Right-click the service and select Stop.

2. Edit the Configuration File

Navigate to the ZIPStream X/20 configuration directory:

C:\ProgramData\Telos Systems\ZIPStream X20\

Open the file in Notepad:

Options.xml

Locate the adminpass entry and replace the existing plaintext password with the new password you want to use.

Save the file.

3. Restart the Service

Return to the Windows Services management console.

Start the ZIPStream X/20 service.

The new administrator password will now be used when logging into the Web UI.

Important Note About Backup Configuration

ZIPStream X/20 maintains a backup configuration file named:

Options.xml.bak

If Options.xml.bak has a newer timestamp than Options.xml, the application may load the backup configuration instead of the edited file during startup.

Under normal circumstances, this should not be an issue when editing and saving Options.xml directly on the same PC while the service is stopped.

Verification

After restarting the service:

• Open the ZIPStream X/20 Web UI.

• Log in using the updated administrator password.

• Confirm that access is successful.

Troubleshooting

If the password change does not take effect:

• Verify that the ZIPStream X/20 service was stopped before editing Options.xml.

• Confirm that your changes were saved successfully.

• Check whether Options.xml.bak has a newer timestamp than Options.xml.

• Restart the service after making any corrections.