SCOPE
This is document explains how to run the Renderer Finder application on a Windows 10 desktop. All commands to be typed or pasted from this document are denoted with double quotes. The quotes are not to be included in the commands.
DESCRIPTION
The use case for this tool is to locate the Infinity device hosting the renderer for a given AES67 stream. This can useful when troubleshooting audio drop outs.
Locating the Renderer
Place the “Renderer Finder.zip” on the desktop of the computer running Dashboard Advanced. You can download the Renderer Finder here
Unzip “Renderer Finder.zip” to the desktop of the Dashboard Advanced PC
Open command prompt
Type "cd" into command prompt
Drag the Renderer Finder Folder into the command prompt window
Press the “Enter” key
You should now be in the "Renderer Finder" folder. From this folder, run the command “node renderers.js”
Your command prompt window will begin to fill with text. Allow this to run for 15 - 30 seconds
Use the key combination “Crtl"+"C” to stop the renderer finder application
Use “Crtl”+”A” to select the contents of the entire window
Use “Ctrl”+”C” to copy the contents of the window to your clipboard
Open your preferred text editor
Use “Ctrl”+”P” to paste the contents into your text editor
Engage the text editors find function (Note: many use “Crtl”+”F” as a shortcut to open this)
Type the Livewire or multicast channel associated with the renderer into the find function.
Press the “Enter” key to start the search
Now look to the left of the highlighted text and you will see the IP address of the panel containing the renderer.
Pulling a log from the device owning the Renderer
Type the devices IP address into a browser click enter
Log in to the web GUI using the User as the username and your password.
Note: By default there is no password on Infinity devices.
Click the maintenance button from the menu at the top of the page
On the maintenance page find the download log button
Click the download log button
Please send this log file to support@telosalliance.com
Restarting the device's DSP
With the log gathered open an SSH session on port 22 to the IP address of the Infinity panel containing the renderer you wish to restart
Once connected, you will be prompted for a login. Type admin and hit enter
When prompted for a password, press enter
Type "su" and hit enter
Paste the following string into your SSH session: /etc/init.d/S90intercom restart
Press enter to execute this command
Your renderer should now be reset. Please verify audio is passing