SCOPE
This document applies to all variants of the Telos Z/IP Stream R2 with serial numbers 74-1223 through 74-1359. If your serial number is outside of this range, this article does not apply to your unit.
PROBLEM DESCRIPTION
Telos identified a possible compatibility issue where occasionally, the operating system is not able to write anything to the SSD drive. If this happens, the Z/IP Stream will lock up, requiring a reboot. While this does not happen to every system, Telos is proactively replacing these SDD drives with a different model in these cases.
REPLACING THE SSD DRIVE
This article uses a StarTech SDOCK2U313R standalone duplicator as well as new Kingston DC500M SSD drives. Other methods for duplicating these drives can be used; however, this method is tested and known to work without issue.
CAUTION if using your own method for duplication!! If you erase the original Apacer driver the Z/IP Stream MUST be returned to the factory to be re-imaged.
Remove the Apacer SSD Drive
Disconnect and remove your Z/IP Stream R2 from the rack.
If mounted using the supplied rack rails, there are clips on either side that must you must release to slide the unit out. The clips are opposite each other. One clip lifts up, while the opposite side is pressed down.
Remove the cover from the unit.
There are three small Philips-head screws and one knurled thumbscrew. One of the Philips-head screws may be located under the "warranty void if removed" sticker. You will NOT void your warranty by removing this sticker.
Use the knurled thumbscrew to pull back and remove the cover from the unit.
The location of the SSD drive is in the right corner of the front of the unit.
Turn the unit over. Locate and remove the four small Phillips screws that hold the SSD mount in place.
These screws are on the BOTTOM of the unit.
After removing the drive cage, remove the four screws holding the Apacer drive in the mount.
Clone the Apacer SSD to the Kingston SSD
Connect power and power on the provided duplicator.
Press and hold the PC COPY button until the button turns red.
Insert the Apacer drive in the slot HDD2
Insert the new Kingston drive in the slot labeled HDD1
You must insert the SSD drives EXACTLY as shown so that the Apacer is copied to the Kingston. Insert the original Apacer drive only in the slot closest to the back of the unit.
This picture shows the drives inserted in the proper slots. Once correctly inserted, the HDD1 and HDD2 lights will turn blue.
Once you correctly insert the drives, press the start button to begin the copy.
The HDD1 and HHD2 lights and the progress bar will flash during this process. The duplication process should complete in 5 to 6 minutes.
Install the Kingston drive in the R/2
Install the Kingston drive in the hard drive mount
Re-install the hard drive mount back in the R2.
Reconnect the SATA and power cable.
Re-install the cover and return your unit to service.
The fans will spin at full speed when initially powered up. After a short time, the fans will slow down, and you should see a normal display on the front panel.