Altus SE System Management Menu

Prerequisuites

• Completed the quick start guide

• Know the IP Address of one network interface for Altus SE

• Have the password for Altus SE Management UI

Connecting to Altus SE System Management Menu

Altus SE System Management Menu is only available as a web interface. The following directions are for accessing the system management menu.

• Open a web browser

• Type the IP Address assigned to your Altus SE followed by port 8085. The format of the URL bar should be IP Address:8085. The italicized IP Address is replaced with the unique IP assigned to Altus SE.

  Altus SE’s default  IP Addresses are:

  AoIP (LAN 1) - 192.168.2.100:8085

  WAN (LAN2) - 192.168.5.12:8085

• Log in with the credentials assigned to Altus SE during the .

System

After initial login Altus SE opens the System web page.

This screen is primarily informational and has two sections:

Version Information

This shows which of the two Firmware Banks is currently active and the version of software running in that Bank.

System Status

This shows graphs representing the current CPU, memory, Ethernet utilization, and available disk space. The graphs are updated automatically every two seconds.

Configuration

The Configuration page is used for network settings, factory reset, or logging out of the Altus SE Management Menu

Configuration Menu Buttons

Network Configuration Options

Current IP address information is visible in the Network Configuration section of the Configuration page.

Livewire and Office Configuration

System IP options can be edited using the front panel display or through the web GUI.

• Click the Configure button to open the network interface’s Edit screen

• Type the IP Address, Netmask, and Gateway values and click OK, or click Cancel to leave this dialog without making any changes

Important Note: Network interface changes will not take effect until you reboot the system. Therefore, after changing the IP options, you will notice that Network Configuration screen will show the changes in parenthesis and will sport a shiny new Reboot button.

DNS Servers Configuration

The DNS section lists the currently defined DNS servers.

With correctly configured DNS settings, the system can send emails to administrators and employees alerting them to network changes requiring attention. For example, you can send emails when critical sources or destinations such as air chains become silent. To do this, the system needs to be able to resolve email server names with the correct IP addresses to send the email through. The DNS entries can also be used when entering NTP server information. Talk to your network administrator if you are unsure of which DNS servers to use.

• Click the DNS Server Configure button to open the Dns Entries dialog, allowing you to add, remove, and reorder DNS server entries

• Click Add to add a new DNS server to the list and Remove to remove a DNS server entry

• To move a DNS Server up or down in the priority list, select a DNS server entry and click the << or >> buttons

• Click OK to save your changes or Cancel to leave the dialog without making any changes

Important Note: DNS changes do not require a reboot to become active.

Backup/Restore

The Backup/Restore page presents a list of all backups in the system. If this is the first time using this page, there will probably not be any backups present in the system.

To take a new backup, or to upload a backup from your local computer back into the system, click the plus icon.

Taking Backups

To create a new backup, type a name for the backup, select whether you want logs and/or the IP address to be included in the backup, and then click Take. Click Cancel to exit the dialog without making any changes.

The backup will include all configuration files needed to return your system to its current state.

If logs are included, the backup will also include all system and application logs currently on the system. The log information can be very useful to Axia support if they are trying to assist in troubleshooting an issue, and it is likely they will ask you to take a backup, including log files and send it to them.

If you intend to restore the backup on a different Altus SE, you may not wish to include IP addresses so the restore process does not overwrite the IP addresses of the other unit.

Important Note: After taking a new backup it is highly recommended that you click on the link to the backup file and download it to your local computer to store it in a safe location. Backups that live on Altus SE are not true backups because if the system were to fail, both the system and the backups could be lost. Downloading a backup to an external system will also allow you to send the backup to support if necessary.

Backups are stored in the software Bank. When you move to a new software Bank, you will not be able to directly access the backups from the previous Bank. However, if the backup is saved to your local computer, you can easily upload it back into a new Bank if desired.

Uploading Backups

To restore your configuration to a new system, a factory default system, or a system that has had the desired backup removed from the system, click the plus icon.

Select a System Backup file on your local system, then click Upload.

After the upload is complete, the backup will be available in the Backup/Restore list.

Removing Backups

The minus icon will delete a backup from the system.

Since there is limited space on the storage medium it is recommended to keep only a few backups on the system at a time.

Restoring Backups

Click the Restore link next to a stored backup. The system will request confirmation that you really wish to restore the system to that state.

Important Note: The restore function typically happens quickly, but keep in mind that the system will not be operational during the restore and reboot process.

Upload Update

Altus SE has two software banks. This allows a user  to return to an earlier version easily. To upgrade your system:

• Take a backup of your system as explained in the Taking Backups section above; we always recommend backing up your system before making any major update just to be safe; the update process generates its own backup as well. The recommended practice is to have a copy stored on your local computer as well.

• Download the new version Altus SE to your local computer

• Select the Upload Update from the menu.

• This page will display the bank into which the software update will be loaded

• Click Browse and select the Altus SE update package

• The File Upload bar will change to the name of the file which you have selected to upload and a status bar will appear with the Begin button; if the file is not correct for the type of system you have (for example, you attempt to install VM software to a Fanless Engine platform) a warning will appear

• Click Begin to begin the updating process

• A new page will appear with a progress bar that presents stages along with some additional information regarding what is taking place at that point of the update process; the update may take several minutes to complete

• When the update is complete, the screen below will appear.

• To boot into the updated Bank and start using the new software, click the Bank Control link in the navigation bar

Bank Control

Click Bank Control in the menu to view this page. The Bank Control page displays software versions in both Banks of Altus SE, and is used to select the active software bank. The information tables display the software version in each Bank. An asterisk will be present next to the Bank that is currently executing.

The Bank button can be used to select which Bank will be used on the next reboot. It also displays the currently selected Bank as the next Bank that will be active at reboot.

After changing the Bank that will be used on the next reboot, a Reboot button will appear on the page.

Clicking Reboot will reboot into the newly selected Bank.

Informational Note: We have occasionally seen some browsers try to cache the state of this page even though we have requested that page state is not cached. If you reboot and the executing asterisk does not change, try refreshing the web page. Some browsers have an extra button you can hold down while refreshing to force the web page to refresh rather than rely on the cache; for example, with Google Chrome, hold Shift+CTRL while clicking the refresh icon.

Configuration File Between Bank Changes

All configuration is transferred between banks during a software update. Altus SE will lose the IP Address if the banks are changed without a software update. Telos Alliance is working actively to address this bug. For now if the IP’s are lost, follow the directions in the Altus SE quick start guide to set them again.  

Time

Click on Time in the menu to view this page. The Time configuration page allows you to set the time zone, define NTP servers, and, if NTP is unavailable, set system time from your local PC. Setting the time is important as it is used for system logs.

Time Zone Selection

Click the Current Timezone drop-down.

• Select the correct timezone for Altus SE

• A pop-up to confirm the correct timezone has been selected will appear. Confirm the timezone is correct, and click OK.

• Open the Configuration menu

• Click the Reboot button

The time zone system time for Altus SE has been set.  If Altus SE has internet access, the time will update. If the time does not update Altus SE does not have access to reach the NTP servers. At this point an NTP server Altus SE has access to can be added, or time can be set from the PC used to access Altus SE.

NTP Server Management

If Altus SE does not have access to the internet, an additional local NTP server can be added.

Adding NTP Servers

• Click the Add button

• Fill in the address for the NTP Server Altus SE should connect to

• Click the OK button

• Reboot Altus SE from the Configuration

• Verify Altus SE switches to the proper time

Removing NTP Servers

• Click on the NTP Server that needs to be removed

• Once highlighted, click the Remove button

NTP Server order

Altus SE can use a list of NTP Servers. The first server (the server at the top of the list) will be tried first. If a connection cannot be made, Altus SE will try the next server in the list. To change the order of the servers click the server you want to move up or down the list. Once highlighted, use the arrow buttons to move the server up or down the list.

Set time from PC

When Altus SE cannot connect to an NTP server, time can be set from the PC used to access Altus SE. Click the Set time from PC button. Altus SE will use the PC’s time for 1 time clock adjustment. After this adjustment is made Altus SE is keeping time locally.

Password

Click on Password in the menu to view this page. The Password page is used to change the password to access the Altus SE System Management Menu. To change the password type the new password into both the Password and Confirm Password fields. Pressing Save will apply the new password.

SupportLink

Click on SupportLink in the menu to view this page. SupportLink is a tool Telos Alliance can use to remotely access Altus SE. By default, SupportLink is disabled. SupportLink does require an internet connection on one Altus SE networks.

Enabling SupportLink

• Open the SupportLink drop-down menu

• Select the Enabled option

• Click the Apply button

SupportLink is now active.

Warning: SupportLink is a remote access tool. Telos Alliance only recommends activating Supportlink when Telos Alliance request it to be open. It is best practice to keep SupportLink disabled unless explicitly asked by Telos Alliance to enable SupportLink.

Logs

Click on Logs menu to view this page. Altus SE has various system logs that Telos Alliance may request. The directions to view or download these logs are below

Opening a log in the browser

• From the list of logs, click the one that needs to be viewed

• The log will then open in the browser

Downloading a log

• Right click on the log that needs to be download

• Select the download file option

• Follow prompts to download the log file