Telos Generic Help Documents

Scope This document covers the process and policies of Telos Alliance repairs and some of the questions asked about the repair process. Return Authorization Number Before sending your Telos Alliance unit in for repair, you must first get an RA ...

Scope This information is the result of some VMware ESXi testing done to achieve a reliable stream of audio where the virtual machine OS is a Windows machine running on VMware ESXi and our Z/IPStream X/2 streaming software is used. Telos is provi...

Scope This document covers the setup of the Telos Alliance Key9 License Server Proxy for Windows on a computer in your facility. Many Telos products require this for licensing; however, no individual product support is covered in this document. I...

Scope This document covers the setup of the Telos Alliance Key9 License Server Proxy for Linux on a computer in your facility. Many Telos products require this for licensing; however, no individual product support is covered in this document. If ...

Scope This article discusses the push-button switches found in the following Legacy Telos-branded products: Desktop Director Call Controller Console Director Zephyr Classic Zephyr Express TWO-x-12 Series 2101 Studio I/O ABS ...

Telos Alliance family of companies observes the following national holidays on which our offices close. 24-hour emergency support is always available by calling 216-241-7225. Limited e-mail support is available by sending your questions to support@...

Scope Telos Alliance offers configuration assistance and product training, both remotely and on-site. This paid service falls under our Professional Services umbrella and needs to be scheduled at least several weeks in advance. This service is an ...

Sometimes a W-9 form is necessary to set up a local vendor account to complete a payment for a purchase or repair of a Telos Alliance product. If a W-9 form for the 2025 calendar year is needed, here is the form: .

Scope This document covers the step required to enter a shell connection to a specific Docker container. Description In this example, we will use a Docker exec command to create a connection to a container and then try and ping, by name, the Tel...

Scope This document demonstrates how to install the ping utility in Ubuntu. In context, this is for Telos containerized systems using the Ubuntu operating system. There is plenty of help on the internet for; we're providing this to you here in the ...

Scope This document covers important information relating to power line filtering and your new gear. While we are mostly concerned about your Telos Alliance gear, this is applicable to any gear connected to AC main supplies. Description The Telos...

Scope Many Telos Alliance devices use the same chassis and rack rail kit. This article applies to "most" of the Telos Alliance products that ship in a 1 RU rack-mount form factor. This includes; Telos VX Enterprise Telos VX Prime + Axia Qu...

Scope This document is to help find the serial number of your unit for sending in for repair or for registering your product on our website. Register Your Product (telosalliance.com) Description Our units, whether they are Telos, Axia, Omnia or...

Scope Methods for combining calls for teleconference on a Telos Hybrid system. (with pros and cons) Description Since the beginning of the Telos legacy, conferencing phone calls for air interviews has been a desired function of the system in many...

Scope Telos Alliance has migrated all manuals online as part of a larger Green initiative. Because technology is ever-changing, this also ensures that up-to-the-minute instructions and info on all products are easily available to our customers. Wh...

Scope This document covers a number of Telos Talk Show systems, including; Nx6 (legacy product) Nx12 (legacy product) Hx6 iQ6 The actual logging available may vary from product to product depending on options but the steps remain the...

As you may have read in the news recently, the Log4j vulnerability is a major security issue for many tech companies and their customers. In recent weeks, many customers have reached out to our support department to inquire about the vulnerability o...

First, a word of caution You will see a number of references here relating to "proceed at your own risk." The BIOS on these server-class machines is set per product to support the product specifically. We are providing you with these instruction...

Scope This covers all second-generation and newer POTS hybrids and some first-generation (ONE series) with Auto Answer upgrades installed. It includes the following systems: ONE and ONE+ONE with Auto Answer hardware installed TWO-x-12 Nx12...

Scope This document covers the part numbers needed for replacement logo "jewel stickers" for the Telos Alliance brand of products. The Stickers If you're looking for a replacement jewel sticker, contact Customer Support for pricing i...

Scope This document is meant to clear up any confusion you might have between the Z/IPStream R/1 and the Z/IP ONE products. Question What is the difference between the Telos Z/IPStream R/1 and the Telos Z/IP ONE? Answer The Z/IPStream R/1 (form...

Scope The ABS Switch Console for the Legacy ONE-x-Six, Direct Interface, and 1A2 Interface module uses a special 6-conductor cable that is no longer being produced by Telos. The materials to build your own are readily available at your favorite tel...

Scope This article discusses considerations for POTS hybrids. It's a short survey of the history of the hybrid, its glorious advantages, and its limitations. Understanding the Hybrid Throughout history, POTS technology has presented a special cha...

Scope This article describes how to share POTS lines between two Telos Hx6, iQ6, or Nx systems. Description Sometimes request lines or a hotline will need to be shared with another phone system. This document is meant to show you how to do that. ...

Scope What is port forwarding? How do you set up port forwarding? Let us know how we can help Scope Although port forwarding is not a concept invented by Telos Alliance, it is something that may need to be done in order to p...

Scope If your repair or parts order requires you to pay by credit card. Description Telos Alliance has a payment portal for processing credit card payments. Complete your credit card payment by going to http://telosalliance.com/payment ...

Scope Customers sometimes need to know how quickly an order or a repair will be delivered using ground shipping. This document gives estimated times for ground delivery from the Cleveland, Ohio Telos Alliance factory. This information was taken...

Scope This document applies to Classic VX or Classic VX Prime running on the Fanless engine platform This document will show you how to restore BIOS settings if they become reset Problem symptoms After removing and restoring AC power to the VX e...