Resetting a lost user password for Altus (Not for Altus SE)

Scope

This document describes the process for recovering a lost user password for the Altus Console Web UI. It applies to Altus systems deployed on an AP3000 or on customer-supplied hardware. This procedure does not apply to Altus SE.

Requirements

• Administrative access to the container host, typically via SSH or a locally connected keyboard and monitor.

• Familiarity with, or experience using, the Linux command-line interface.

Important

Use caution when working at the Linux command-line interface. Commands entered with administrative privileges can modify or delete system files and may impact system stability or availability. Only qualified personnel should perform these steps, and commands should be entered carefully.

Removing the password

Note:

For security reasons, existing user passwords cannot be displayed or recovered. The procedure described in this document removes the current password and allows a new password to be set.

1. From an administrative prompt, change directories to the config folder where the Altus container is installed.  in this example, the command is cd/opt/telos/altus-altus1/config

   

2. From the /config direcotry remove the file htaccess.cfg using the command sudo rm htaccess.cfg

   

3. Enter the password for the administrative user.

WARNING

Deleting files other than htaccess.cfg will render your system inoperative with no configuration.

4. Restart the Altus container

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After a container restart, both the “user” and “surface” passwords are returned to their default of blank (an empty password). The htaccess.cfg file does not exist when no password is set.